Clear terms for a custom shirt.

01

Customer Terms

The service

Submitting a request is free and does not guarantee acceptance. We review the reference, create or propose an original alternative, provide a mockup, and quote a one-time price. No recurring subscription is created.

Your submission

You confirm that you are at least 18 years old, that the information you provide is accurate, and that you have permission to submit the photograph. Do not submit private documents, unlawful material, or images of people without permission.

Original work and protected material

A reference photograph communicates general direction only. It does not instruct us to reproduce protected logos, characters, artwork, team marks, slogans, trade dress, or trademarks. We may create an original alternative, ask for clarification or evidence of authorization, or decline a request. A review decision is an operational decision and is not a legal determination of ownership.

Approval and payment

You must approve the current mockup and delivery address, select a shipping service, and pay the final itemized Stripe invoice before production begins. Your approval authorizes production of the displayed version, subject to ordinary manufacturing tolerances in print placement and color.

Changes and cancellation

You may request changes before approving the mockup. You may cancel for a full refund before production begins. After production begins, the custom product generally cannot be changed or canceled except where required by law or covered by the policy below.

Acceptable use

We may suspend or decline requests involving fraud, harassment, hate, exploitation, illegal activity, privacy violations, unsafe content, or misuse of another party’s rights. Attempts to bypass access controls or interfere with the website are prohibited.

02

Privacy Notice

Information collected

We collect the name, email, phone number, delivery address, shirt choices, notes, submitted reference photograph, approved mockup, order status, selected shipping service, and Stripe/Shippo transaction identifiers needed to fulfill the request. Stripe handles payment credentials; this website does not store full card numbers or security codes.

How information is used

We use this information to review requests, prepare mockups, communicate with you, collect payment, produce and ship the order, prevent fraud, secure the service, maintain business records, and comply with law. We do not sell personal data or use customer photographs for targeted advertising.

Service providers

Information may be processed by service providers acting for us, including Stripe for billing, Shippo and selected carriers for delivery, and approved hosting, database, private-storage, email, backup, and security providers. They receive only the information reasonably needed for their service.

Retention and protection

Reference photographs and mockups are kept only as long as reasonably necessary to complete the order, resolve disputes, and meet documented retention requirements. Financial and order records may be retained longer where required for tax, accounting, fraud prevention, or legal obligations. We use access controls, private storage, encrypted transport, server-side secrets, and restricted owner sessions, but no system can guarantee absolute security.

Your choices

You may ask to access, correct, or delete personal information you provided, subject to identity verification and legal retention requirements. Email info@getsnapownit.com. We respond as required by applicable law. This service is for customers age 18 or older; do not submit personal information about a minor.

03

Refund and Return Policy

Because each shirt is produced from an approved custom mockup, completed custom orders are generally final sale. This does not limit rights provided by applicable law.

• Before production: cancellation receives a full refund to the original payment method.
• Our error, defect, or transit damage: contact us within seven days after delivery with the order number and clear photographs. After verification, we may replace, reprint, repair, or refund the affected item.
• Wrong size or color supplied by us: we will correct an order that does not match the approved invoice. Customer-selected sizing or a change of preference is not normally returnable.
• Non-delivery: contact us if tracking shows a problem or the promised shipping time passes. We will investigate and provide the remedy required by applicable law.
• Refund timing: approved refunds are returned through Stripe to the original payment method; the bank or card issuer controls posting time.

04

Shipping Policy

Before invoicing, Shippo displays available USPS, UPS, and FedEx services for the saved U.S. address. Carrier prices and transit estimates are live estimates and may change until the selection is saved. Transit time begins after production and carrier acceptance; it does not include custom production time.

The selected service and price appear on the Stripe invoice. Verify the delivery address before approving the mockup. If an address correction or carrier change is needed, contact us before production or label purchase. Carrier delays caused by weather, service interruptions, or address problems may be outside our control, but we will communicate known delays and follow applicable cancellation and refund requirements.

Tracking appears on the private order page after a label is created. If we cannot ship within the time promised, or within the period required by law when no time was promised, we will notify you and provide the legally required options.